Tuesday, 3 May 2011

With apologies to people in call centres...

Over the (otherwise very enjoyable) weekend we were organising our finances on the computer, as is now usual.

Looking through some stuff we found a credit card statement that said we were being fined for a late payment.

Incensed, I phoned them up.

"Yes, I would like to complain because I was fined for late payment when I actually paid several days early."

"I have no record of a fine here."

"Really?  It quite clearly says I was fined here on this statement.  Do you think that there was a hickup and the fine was removed when my payment was found?"

"No, the system would still show that.  Um.  Is the statement for 2011 or 2010?"

"What?  Oh. Um.  I see what you mean.  Thanks.  Bye."

6 comments:

agg79 said...

Man. I hate when that happens.

terri said...

Hahahaha! Good one!

Question: Did your blog feed change? I usually access your blog from Google Reader, but lately, when I click on the link for a particular post, it refuses to link me. (It says, "An unexpected condition occurred.") Very strange. So I've just been searching you on Google and coming in that way instead.

terri said...

Disregard that whole thing about not being able to access your blog. It's definitely not your blog. It's happening with others too, so it's a Google thing maybe.

TechnoBabe said...

Oopsy. At least the rep you spoke with was nice.

Rock Chef said...

Agg79 - Yes, hurriedly getting off the high horse is not good...

Terri - Thought you would enjoy that one!

TechnoBabe - Yes, he was very kind - probably called me something nasty after hanging up, though!

Karie said...

HA! Nice....