Over the (otherwise very enjoyable) weekend we were organising our finances on the computer, as is now usual.
Looking through some stuff we found a credit card statement that said we were being fined for a late payment.
Incensed, I phoned them up.
"Yes, I would like to complain because I was fined for late payment when I actually paid several days early."
"I have no record of a fine here."
"Really? It quite clearly says I was fined here on this statement. Do you think that there was a hickup and the fine was removed when my payment was found?"
"No, the system would still show that. Um. Is the statement for 2011 or 2010?"
"What? Oh. Um. I see what you mean. Thanks. Bye."